Coordinator – Donor Relations Full Time

About Breakthrough:

Breakthrough was founded in 1999 with the mission of using arts and culture to bring human rights issues – especially violence and discrimination against marginalised groups — into mainstream conversation and inspire critical mass of people to take action for change. Its award-winning music albums and campaigns have won innumerable awards and have stirred unprecedented discussion across India about women’s rights and brought the problem of domestic violence out from behind closed doors. Earlier partnerships with the Ministry of Women and Child Development for dissemination of our media and IEC products ensures that the messaging reaches large numbers as can be seen by the Bell Bajao campaign that reached 130 million in Phase I and 110 million in Phase II. The support was received pro-bono and is estimated to be worth INR 150 million. The Ministry has adopted Breakthrough’s MissionHazaar campaign on preventing sex selection under its flagship “Beti Bachao, Beti Padhao” campaign and is disseminating the TV spots, curriculum and communication guide in 12 Indian languages.

Breakthrough is looking for a Coordinator – Donor Relations for its Resource Mobilisation team at Delhi. The person would be the single point of contact for all donor interactions for both recurring/monthly donations and one-time donation. They will primarily report to Sr. Coordinator – Donor Relations.

Key Responsibilities:

• Being the one-point contact for all donor interactions through emails and calls
• Thank you/welcome call for all one time donors
• Welcome call for monthly Giving donors before the forms are sent for processing
• Coordinating for welcome pack for acquisition donors
• Data entry of supporters details for in-house team for future touch points
• Responsible for timely processing of donation received through in-house team
• Ensure that the donors are being responded within the stipulated time frame on thanks giving, receipt sending, query handling and timely updates
• Calling donors for retention and keeping track that emails going to donors are as per the communication calendar
• Calling monthly donors whose mandates have bounced or rejected and convincing them to continue their support
• Giving inputs in communication calendar basis the queries received from donors
• Nurturing the bond between donors and Breakthrough through regular interactions resulting in donor retention
• Calling the volunteers to engage them as a part of our team change program.

Specific Knowledge, Skill & Experience Required

• 1-3 years of professional experience in the same field
• Minimum qualification required is graduation in any discipline
• Prior experience in handling donor relations
• Decent communication skills.

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