Relationship Manager

Department : iVolunteer Centers
Role and Location : Role - Relationship Manager. Location - Pune

Purpose of the Role
To create and manage relationships with all stakeholders - volunteers,
NGOs and assist Senior Leaders/ Project leads with corporate
engagements.

Reporting & Accountability
To the Sr. Relationship Manager

Roles & Responsibilities
1. NGO Partners
• To research NGOs and build a credible network of NGO
partners
• To understand the need of the NGOs and devise ways to get
appropriate volunteers to meet those needs
• To service NGOs with suitable volunteer placements
• To scope volunteer requirements and plan volunteering
activities
• To document & analyze volunteer placement at each partner on
the inhouse cloud database
2. Impact Projects:
• To organize and implement “Impact Projects”
• To source and support nonprofits/ NGOs and provide them
solutions through the impact projects on different domains
namely: HR, Marketing,Communication, and IT
• To create and constantly maintain a database of active
volunteers to service Impact Projects
• To match volunteer skills with the requirements of an Impact
Project
3. Corporate Engagements
• To support the Senior Leaders and the team involved in pitching
for corporate volunteering initiatives and assist in
implementation.
• To liaise with various vendors, and negotiate the best price
possible for products and services that may be required in
implementing an employee volunteering program
• To assist and follow up regularly and timely order to sign up
with corporates for employee volunteering initiatives
• To ensure smooth delivery of on-ground OR Virtual employee
volunteering program
• Create and share timely project details and reports related to
the program.
4. Volunteers
• To conduct volunteer orientation sessions
• To maintain and update the volunteer database from time to
time.
• To help volunteers find suitable volunteering opportunities
through various initiatives such as Impact Projects,
Whiteboard, and other Volunteer Management training
sessions
• To be responsible for quality volunteering services to
individuals
• To organize and execute events and other promotional
activities aimed at increasing volunteer registrations,
recognition of volunteering, and brand building with all
the stakeholders.
5. Other:
• Identify the training needs of the NGO, find trainers, and
organize training sessions on various key topics related to
Volunteer Management
• To adhere to the systems and processes of the organization at
all times
• To best represent the organization at all times
• Connect with key stakeholders – NGO heads, Project heads,
School Principals, Local Police, and Local political leaders for
permissions for various volunteering activities as and when
required.
• To maintain proper documentation and filing systems (paper &
electronic) required and ensure documents are in order and
updated
• To proactively carry out additional duties and responsibilities
from time to time, assist with other communication material
and initiatives such as whiteboard, and ensure quality
deliverables.

Authorities delegated to this position
• To manage relationships with volunteers and NGOs
• To conduct volunteer orientation sessions
• To conduct Active Citizenship activities every month
• To build and manage relationships with volunteer NGOs,
corporate partners, and other key stakeholders.

Job specification
Qualifications

1) Graduate from any stream with 2-4 years of work experience in the
social sector
2) Some experience and knowledge of Volunteer Management
Preferred: (Though not essential) MSW or equivalent with at least 2-
4years of relevant experience

Competencies

• Passion for Results
• Team Working
• Impact
• Target Oriented
• Service Orientation
• Excellent Communication skills in English, Hindi, and Marathi
• Ability to work within deadlines & under pressure
• Client Relationship Management
• Networking
• Basic knowledge and understanding of volunteer management
• Ability to speak fluently in English, Hindi, and Marathi is a must

Other Attributes:

Excellent Communications Skill.
▪ Fluency in the local language Marathi & Hindi.
▪ Elementary PowerPoint, Excel, and communication skills.
▪ Should meet reporting requirements as per the organization’s work
norms.
Annual CTC : As per standards & internal parity

The interested candidates can share their resume on the mail specified: hr@ivolunteer.org.in

Also the following screening questions to be answered by the candidates:

1. Relevant experience in the Relationship Manager role. Include the number of years of experience you have in managing volunteers and the size and scope of the teams you've overseen:
2. Do you have volunteer experience:
3. Location applied for:
4. Your Present Location-:
5. Years of experience in the Social Sector:
6. Rate yourself in communicating in the local language:
7. Are you comfortable travelling within the city:
8. Your last drawn salary?
9. Your Expected Salary?
10. Your notice period with the current employer.